McCluskey Cares: COVID-19 Customer Protection
What measures are being taken to protect McCluskey Automotive customers and staff?
The Coronavirus is a significant concern to our country and all over the world. McCluskey Automotive is closely monitoring the guidance and information provided by local and regional public health departments, the Center for Disease Control (CDC), and the World Health Organization (WHO). The health and safety of our customers and staff are of the utmost importance to us.
All vehicles will be completely sanitized upon arrival and departure from our lots. A thorough disinfection of customer contact points including steering wheels, driver and passenger areas and doorknobs will also be completed upon delivery to ensure customer protection.
Will I need to interact with the delivery specialist in person?
Our delivery process allows us to provide you with a “Touchless Delivery”. All of our Delivery Specialists have been trained to do the following:
1. Call you at least 20 minutes out from arrival.
2. Upon arrival, disinfect all contact points in your new vehicle.
3. Place the sealed paperwork on the front seat.
4. Exit the vehicle, distance themselves from the vehicle and then allow you to get inside.
5. Verbally instruct you – at a distance or via phone – what paperwork needs to be signed.
6. Collect the paperwork from a location you deem safe to place it (mailbox, on the porch, etc.)
McCluskey Automotive wants to make sure that your vehicle shopping experience is as safe as possible. If you have any concerns, please let your Vehicle or Delivery Specialist know and we will accommodate you any way we can.
Top Priorities: Safety & Cleanliness
McCluskey Automotive is taking all necessary precautions to keep our dealership and customer contact points clean and virus-free. This includes ongoing disinfection of all touchpoints in our dealership, requiring proper hand wash and hygiene practices from all customers and staff members, requiring all members of our service team to wear hand protection and requiring any team member that has any cold or flu symptoms to remain at home for the CDC recommended recovery period.
All vehicles, including for-sale vehicles and vehicles from our service customers, will be completely sanitized upon arrival and departure from our dealership. A thorough disinfection of customer contact points including steering wheels, driver and passenger areas, and door knobs will be completed to ensure team members and customer protection.
Every morning, Stratus Building Solutions will be disinfecting all touchpoints with medical-grade sanitation products. This process will be repeated 7 days a week until the Coronavirus is under control.
We are also committed to the concept of social distancing. Social distancing means maintaining a distance of approximately 6 feet from others when possible. While we are all used to greeting each other with a hand shake, we would like to begin the elbow bump or wave. Just welcoming someone with a wave and a smile can help stop this virus.